FAQ i7malaysia

Identity verification (KYC) is required when you make your first withdrawal or when your total transaction amount exceeds a certain limit. You will need to submit a clear photo of your MyKad or passport via the account portal. The review process is usually completed within 1 to 24 business hours. KYC is an industry-standard procedure to protect your account and ensure the security of all members' funds.

Yes, you can update your phone number through the Account Settings section after logging in. You will need to first verify your identity by entering the OTP sent to your old number. Then enter your new number and confirm with a second OTP. If you no longer have access to your old number, please contact our customer support team via live chat and provide your identity document for verification.

Click the "Forgot Password" link on the login page. Enter your registered phone number and you will receive an OTP code via SMS. Enter the code within 5 minutes and set your new password. Your new password must contain at least 8 characters, combining uppercase letters, lowercase letters, numbers and special symbols to ensure maximum security.

The minimum age to register and play at i7malaysia is 18 years. This is an absolute requirement with no exceptions. During the KYC process, we will verify your date of birth based on your identity document. Any account found to have been registered by an underage individual will be closed immediately and all remaining funds will be returned.

The minimum deposit at i7malaysia starts from just RM10, making it an accessible platform for players at all levels. Maximum deposit limits vary by payment method — FPX supports higher limits compared to e-wallets. For deposits exceeding RM10,000 per day, you may need to contact the finance team for additional verification. No extra charges apply for deposits made via any available payment method.

Withdrawals at i7malaysia are typically processed within 15 minutes to 1 hour for most requests. During peak hours or for larger amounts, processing may take up to 3 hours. Withdrawals to local bank accounts are the fastest, while withdrawals to e-wallets are processed almost instantly. Make sure your bank account details are accurate and match the name registered to avoid delays.

There are several reasons why a withdrawal may be declined or delayed: (1) KYC not completed — you must verify your identity before your first withdrawal; (2) bonus wagering requirements have not been met; (3) bank account details do not match the registered name; (4) suspicious activity has been detected on your account requiring a security review. If your withdrawal is declined without a clear reason, please contact our customer support team immediately via live chat for clarification.

i7malaysia does not charge any additional fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own service charges depending on their policies. For withdrawals, i7malaysia covers all processing costs for most payment methods. If any charges apply, they will be clearly stated before you confirm the transaction.

The wagering requirement (rollover) is the amount you need to wager before bonus funds can be converted into withdrawable cash. At i7malaysia, the standard rollover requirement is 10x to 20x depending on the bonus type. For example, if you receive a RM100 bonus with a 15x rollover requirement, you need to place a total of RM1,500 in wagers before you can withdraw those funds. Wagers on slot games typically count at 100%, while Live Casino may count at a different rate.

Weekly cashback is credited automatically every Monday based on your net losses over the previous 7 days. The cashback rate depends on your VIP membership tier — from 3% for regular members up to 15% for Platinum VIP members. No manual claim is required; the system calculates and credits your cashback before noon every Monday. Cashback has no rollover requirement and can be withdrawn directly.

Yes, you can choose to opt out of any bonus when making a deposit. Simply uncheck the bonus option or select "No Bonus" on the deposit page. Playing without a bonus means your funds are free to withdraw at any time with no rollover conditions. Many experienced players prefer this approach as it offers greater flexibility in managing their funds. You can change this preference on each deposit.

Log in to your account and go to Settings → Security → Two-Factor Authentication. Click "Enable 2FA" and you will be prompted to download an authenticator app such as Google Authenticator or Authy. Scan the QR code displayed using the app and enter the 6-digit code generated to confirm the setup. From this point on, every new login will require an additional code from the app, providing extra protection even if your password is compromised.

If you suspect your account has been accessed without authorisation, take the following steps immediately: (1) Change your password via the "Forgot Password" page if you can still log in; (2) Contact our customer support via live chat to temporarily freeze your account; (3) Review your login history and transaction records in your account's Security section; (4) Report to our security team with details of the suspicious time and IP address. Our team will investigate and help you recover your account.

i7malaysia supports responsible gaming by providing comprehensive self-control tools. You can set daily, weekly, or monthly deposit limits through Account Settings. Additional options include loss limits, session time limits, cool-off periods ranging from 24 hours to 6 months, and permanent self-exclusion. All limits take effect immediately and cannot be increased within 24 hours of being changed.

No need to worry. All game sessions are automatically saved on our servers. If your connection drops during a game, your wagered funds are safe and the outcome is recorded based on the actual result from the random number generator. When you log back in, you will be able to see the updated result and account balance. If there is any discrepancy, contact support with your game session number for investigation.

Yes, most slot games at i7malaysia are available in free demo mode without needing to log in or make a deposit. Demo mode lets you understand the game mechanics, paylines, special symbols, and bonus features before wagering real money. However, Live Casino games and Sports Betting do not have a demo mode as they involve real dealers and teams. Click the "Try for Free" icon on any slot game to get started.

RTP (Return to Player) is the percentage of wagered money expected to be returned to players over the long term. Slot games at i7malaysia have an average RTP of 94% to 97%, with some premium slots reaching 98% RTP. RTP information for each game can be found in the game details or the in-game help section. A higher RTP means statistically better winning odds over the long run.

Yes, the i7malaysia app is completely secure. All APK files are digitally signed and independently scanned for malware before release. The app does not request unnecessary permissions such as access to contacts, SMS, or your photo gallery. In-app communications use the same SSL encryption as the website. Make sure you only download the app from our official page at i7malaysia.app/aplikasi and not from unverified external sources.

Try the following troubleshooting steps in order: (1) Force-close the app and reopen it; (2) Check whether there is a pending update to install; (3) Clear the app cache via Settings → Apps → i7malaysia → Clear Cache; (4) Check your internet connection — switch between WiFi and mobile data to test; (5) Reinstall the app if the issue persists. If the problem is still unresolved, contact support with your phone model and operating system version for further assistance.

Yes, the i7malaysia app supports biometric login including fingerprint and Face ID on devices that support these features. To enable it, log in with your password as usual, then go to Settings → Security → Biometric Login and follow the on-screen instructions. Once set up, you can log in with just a fingerprint touch or face scan. Your biometric data is stored entirely on your device and is never transmitted to any server.